Clouds

I cannot accept returns on items such as earrings due to sanitary issues, however if a piece arrives broken in delivery, email me at opulenceurbanjewellery@gmail.com or message me on Instagram! If any of our products arrive broken, I can either remake and resend it to you, or offer you a refund! However, I can't accept jewellery that has broken due to lack of care or has been lost (after delivery) unfortunately, as I am a small business.

I ship from the UK so it should get to any UK households within 1 week. However worldwide it could take upto 4 weeks for your package to arrive. Delivery will always be a maximum of £4 despite the size of your package or the distance (unless you want worldwide tracked!). I will dispatch your order within 3 working days to make sure your little bundle of goodies arrives fast.